Privacy Policy


Last Updated on December 6th,

This Site is owned by file-tax.net and its respective subsidiaries and affiliates (collectively, “we” or “us”). The Privacy Policy describes our privacy practices, the information we collect, the use, disclosure, and retention of information, including personal information you share with us on file-tax.net (the “Site”). This policy is intended to advise you with respect to content on the Site, as well as help you understand what information we collect through the Site and how we collect it, use it, share it, and protect it. We comply, as required, with the mandated IRS e-file Security, Privacy and Business Standards (IRS Publication 3112); the Federal Trade Commission Financial Privacy and Safeguards Rules; and the Gramm-Leach-Bliley Act, codified at 15 U.S.C. Sections 6801-6827.

The Information We Collect:

  1. Personally Identifiable Information: To conduct the services for which you are retaining us, you agree to voluntarily provide us with certain information via the Site that identifies you and your financial records (the “Personally Identifiable Information” or “PII”) including without limitation:
    • Name
    • Mailing address
    • E-mail address
    • Phone (or mobile) number
    • Date of birth or age
    • Social Security Number (SSN)
    • Credit/debit card number
    • Tax and financial information, including wages, salary, income, refunds, etc.
    • Other information that serve as answers to certain security questions

  2. Non-Personally Identifiable Information: Non-personally identifiable information (the “Non-PII”) includes any information from which your identity is not readily ascertainable, and may include your internet protocol (or “IP”) address, browser, operating system, pages or content you access while visiting the Site and the date and time and duration of such access. In addition to you voluntarily providing us Non-PII, Non-PII is automatically collected through the Site.

The Use of Cookies and Tracking Technology:

With your consent, we may collect information through the Site by way of cookies or other tracking technologies. Cookies and other tracking technologies are script files that facilitate the collection of Non-PII, such as the number of visitors to the Site, how each visitor arrived at the Site and the visitor’s use and behavior patterns on the site to ensure a better customer experience. There are two types of cookies: (1) First-party cookies are created by the site you visited. The site is shown in the address bar. (2) Third-party cookies are created by other sites. These sites own some of the content, like ads or images, that you see on the webpage you visit.

The cookies we use are the following:

Use Category Types of Information Tracked
Facebook, Media Optimization Conversion data
Push, Messaging User Consent, Site Visitation
Bing, Media Optimization Conversion data
Google, Media Optimization Conversion data
Hotjar, DataDog and other Internal Tracking, Media Optimization Conversion Data; behavior and use patterns on the site.
Bug fixing, UI troubleshooting Site navigation & experience

Disabling Cookies - You should be able to reject or block cookies or tracking technologies on the Site by adjusting your browser settings. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. If you elect to reject cookies and other tracking technologies, we may not be able to deliver certain information or services to you. Information about the procedure you are required to follow in order to disable cookies can also be found on at http://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Hotjar an analytics tool that uses cookies to process information including standard internet log information and details of the visitor’s behavioral patterns upon visiting our site. This is done to provide you with a better experience, and to facilitate the use of certain functions. You can get more information about Hotjar by visiting the ‘about Hotjar’ section of their site. You may opt-out from having Hotjar collect your information when visiting a Hotjar Enabled Site at any time by enabling Do Not Track (DNT) in your browser.

How We Use the Information We Collect:

We will collect and use your personal information solely for fulfilling the purposes detailed below, unless we obtain your consent or as required by law. Upon notice to us, you may discontinue use of the Site and revoke consent for the use or dissemination of your data or personal information. We may combine PII, Non-PII and information from external sources and use your information to do the following:

  1. Communicate with you;
  2. Provide you with our services, primarily securing extensions for your tax filing deadlines, and access to certain tools;
  3. Obtain your feedback on our Site and service offerings;
  4. Offer you additional related services;
  5. Statistically analyze user behavior and activity;
  6. Improve the Site or our marketing program

We may use your information to communicate with you about our Services and to give you offers for third party products and services that we think may be of use to you. You can manage your privacy and choices with respect to such communications and usage of information. See applicable use and disclosure consents.

Google Analytics: Google Analytics is a web analysis service provided by Google that utilizes cookies and other data points to monitor web-traffic on the Site. We use Google Analytics to collect, track and examine data about the Site’s usage, spot trends, and monitor usability issues. We may run reports based on the data we collect and we may share the data with other Google services.

Google Adwords & Other Online Advertising companies: Google and other online advertising companies may use the data collected to personalize and customize the advertisements that are served to you from its advertising network. The Site does not respond to Do Not Track Signals from your browser.

Who We Share Your Information With:

We will share information you provide with the IRS as part of our services and your tax filings. In addition, we may share or transfer information you provide to us or that we collect on the Site with other businesses that we acquire, are acquired by, or with which we merge or partner. In the course of doing business, we may share your information with third parties with whom we contract to support our activities, including maintaining and managing our end-user information. We may also determine we need to share your information with law enforcement to (a) comply with the law or with legal process, (b) protect and defend our rights and property, (c) protect against misuse or unauthorized use of the Site, (d) protect the personal safety or property of our users or the public, or (e) in the event of bankruptcy proceedings.

We may share your information with third party service providers who perform various functions. You can manage your privacy and choices with respect to such communications and usage of information. See applicable use and disclosure consents.

Retention of Your Information:

We will only maintain PII for as long as necessary for the fulfilment of our services. Specifically, in the case of SSN, credit card information and tax and financial information, we do not store your information longer than required. In the case of your credit card information, we never store this data and can only access the last 4 digits of your card which is housed with our merchant provider.

We may retain your questions and feedback in order to improve the Site. Do not send us any information, ideas, suggestions, proposals or comments that you consider confidential or that you wish to be treated as confidential. If you no longer want us to use or retain the PII you provided to us, you may contact us at support@file-tax.net and request that we delete your PII from our records.

Third Party Privacy Practices:

The Site may contain links to websites owned by third parties and third party advertisements. This Policy applies only to the Site and its content, and our collection and use of information provided through the Site. Your use of third party sites and content may be governed by such third party’s terms of use or privacy policies. Please review any third-party privacy policies before providing your information on any third-party site. We are not liable for or responsible for Your use of third party sites or third party content.

Security

We employ encryption and undertake other security measures to protect all information, including PII, from unauthorized or accidental access, disclosure, misuse or processing, or from alteration, destruction, or loss. However, because no security measures are perfect or impenetrable, we cannot guarantee the security of information you submit to us. We are not responsible for any unauthorized access to your material at or allowed by the IRS or a third party.

Children’s Privacy:

Because protecting the privacy of young children is especially important, we do not knowingly collect or maintain information from or about persons under 18 years of age. No part of our Site is structured to attract anyone under 18. If you are under 18, do not use or access the Site at any time or in any manner. If we learn that PII of persons under 18 has been collected on the Site without verified parental consent, we will take appropriate steps to delete this information.

International Users:

The Site is hosted in the United States and is intended for U.S. tax-filers and users in the U.S only. It is not intended to solicit data or information from residents in other countries or regions of the world. If you are a consumer accessing the Site from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use and disclosure that differ from U.S. laws, your continued use of the Site, which is governed by U.S. law and these terms, indicates your consent to transfer of your PII and other information to the U.S.

YOUR CALIFORNIA PRIVACY RIGHTS (FOR CALIFORNIA RESIDENTS ONLY):

Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers' PII with third parties. These businesses are required to accept requests for disclosures of these policies from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry to the designated address. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of any third-party businesses. In limited circumstances, customers' failure to submit requests in the manner specified will not require a response from the business.

If you are a California resident, you may request such information from us by sending a letter to the address listed below. In your letter, please provide your name, address and email address, as well as a request that we provide such information to you, by using the following or similar language, “I request that file-tax.net.com provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code.”

Contact Information and Opt Out Procedures:

If you have any questions regarding PII or how we treat PII pursuant to this Policy, we encourage you to contact us at support@file-tax.net.

If you no longer wish to use our Site and to revoke your consent to either our use of Cookies or the use of your personal information, please contact support@file-tax.net